Jewelry retail is not generic retail. Every piece is unique, repairs take weeks, certifications matter, and customers come back for life. Your software should understand that.
Industry challenges
Every piece is unique — different metals, stones, weights, and conditions. Generic inventory systems track quantities. Jewelry needs piece-level identity with photos, appraisals, and provenance.
Repairs involve intake, diagnostics, customer approval, work-in-progress tracking, and pickup. Each step needs documentation, timestamps, and communication with the customer.
GIA reports, appraisal certificates, and insurance valuations must be attached to inventory, retrievable on demand, and updated when pieces are modified or resold.
Jewelry customers return for anniversaries, upgrades, repairs, and gifts. CRM in this industry means purchase history, preferences, ring sizes, and milestone reminders.
What we build
Individual tracking for every ring, necklace, and watch. Photos, metal type, stone details, weight, cost, and retail price — all searchable and filterable.
From intake to pickup: status tracking, customer notifications, photo documentation at each stage, cost estimates, and approval workflows.
Integrated POS with layaway support, trade-ins, tax calculations, receipt printing, and Stripe payment processing. Designed for the jewelry counter.
Purchase history, wish lists, ring sizes, anniversary dates, and communication logs. Build relationships that bring customers back year after year.
GIA certification management, appraisal records, insurance documentation, and Kimberley Process compliance tracking for responsible sourcing.
Sales by category, inventory aging, repair turnaround times, and customer lifetime value. Data that helps you run the business, not just the register.
Our products
Desktop Application
Complete jewelry store management — inventory, repairs, POS, CRM, and reporting in a single desktop application designed for daily use behind the counter.
E-Commerce Platform
Online storefront for jewelry retailers. High-resolution product catalogs, Stripe payments, bilingual support, and a CMS built specifically for showcasing jewelry collections.
Tell us about your store operations. We will build the system that fits your workflow.
